Help Center
Your purchase is safe if the item you received is not as described, or if your item is not delivered within the Buyer Protection period.
How it works?
Contact your seller
Each shop on Whatsupp is independent. Refunds, exchanges and returns policies varies from seller to seller. If you have a question about a recent order, the seller is the best person to reach out.
Open a case
If you and your seller cannot find a resolution, you may be eligible to open a case
It's on us
After you open a case, we can act as a mediator to work between you and your seller.
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Money Back Guarantee
We promise your money back if the item received is not as described, or if your item is not delivered within the Buyer Protection period
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