F.A.Q.

Here are some common questions about Whatsupp marketplace.

Getting
Started

How is my price determined?

A seller determines the price of their products. However, Whatsupp may monitor their pricing and get in touch with them if it doesn’t fit our customers. In either case, they retain the rights to their products and the price they want to sell them for.

Can I get my order sooner?

It all depends on the current demand, customer’s location and when the seller decides to dispatch the order. If any product is delayed after being released by the seller, get in touch with your chosen courier service or the seller.

What file-format should I submit?

We only accept .csv file formats from our sellers. So, make sure your listings are converted to these formats before you turn in your submission.

What is your minimum order quantity?

Right now, there is no cap on minimum order quantity. Even if a customer just needs one product, we are happy to accept it.

Shipping

How long does it take for you to deliver orders?

The order fulfilment duration depends on the distance between the seller and customer’s location, product availability and the chosen shipping method. Our customers will be informed about the expected delivery date before checkout.

What payment methods do you offer?

Customers can use direct bank transfers, credit cards, debit cards to pay for their orders.

How do I track my products?

Our customers can track their order status from their shopping account. In case there is an unexpected delay or glitch in the order tracking feature, please contact the seller.

How will my orders ship?

We use popular shipping services to fulfil your orders. You can choose whichever mode works best for you or let us suggest a suitable shipping method.

Can I come to pick up my orders?

Please speak to the seller, sometimes you can pick up your orders yourself if you wish to. We would appreciate it if you can select your preferred order fulfilment method during checkout and stick to it.

Can you ship internationally?

Yes, depending on the seller we can shipping internationally!

Still need help? Send us a note!

For any other questions, please write us at info@whatssup.life or call us on +45486453748